Manufacturer or Family Tent Camping will not be obligated to repair or replace equipment which has been repaired by others, abused or altered in any fashion other than it's original intent. Furthermore, the manufacturer or Family Tent Camping will not be held liable for any loss due to negligence in the part of the purchaser. Upon the expiration of such warranty all such liability will terminate. No other warranties are expressed or implied. Returned merchandise will be accepted for repair or replacement at discretion of manufacturer or Family Tent Camping. Prior approval must be obtained before returning item. Contact us by email at support@familytentcamping.com or by phone (866)917-4083 for instructions and details on returns. Please refer to our Return policy for further details and instructions.