ACCEPTED METHODS OF PAYMENTS:
We accept Visa, Mastercard, Discover, American Express and Paypal for all orders. You may also pay with a cashiers check, money order or personal check made payable to contact Family Tent Camping (See Below). If paying by check or money order, please know it will be deposited and once cleared your items will be shipped. Make sure to include the item name, item #, quantities and all shipping address details (must be a physical address we cannot ship to a PO Box - see below for details). All payments must be in U.S. currancy and from a U.S. bank account. Once payment is received and has cleared, your order will be shipped and tracking will be emailed to you.
Send all Personal checks, Cashier checks and Money orders to:
Family Tent Camping
1331 Saxon Dr #126
New Symrna Beach, FL 32169
Please know that during peak camping seasons we will always do our best to keep up with the demand of shipping out our quality products in a timely manner. In the event your item is placed on backorder, you will be notified right away with an ETA and your item will be shipped promptly upon availability.
CALCULATING SHIPPING COST BEFORE PURCHASE:
You can find out how much shipping is going to be while still adding items to your cart by clicking on the Check Out button. Enter your shipping address and choose a shipping method, then click Continue to see the shipping costs. You will always be able to see the shipping costs before you are asked for credit card information. If you have any questions reguarding shipment of your item please contact us firstname.lastname@example.org
CONFIRM ITEM AVAILABILITY FOR 1, 2 OR 3 DAY SHIPPING:
If you are wanting to use expedited shipping options, contact us for item availablity and shipping costs. Normal business hours are (Mon - Fri, 9 am - 6 pm & Sat 10 am - 4 pm, EST). If you reach us after hours leave a detailed message including your name, phone number, item name, item number, and shipping address or you can also email the information to us. It is our goal to provide the best customer service possible, so we continually check for messages even after hours and holidays. Please know we will get back to you as quickly as possible with the information you have requested.
DAMAGED OR DEFECTIVE:
What if my purchase arrives damaged or defective?
(Please complete our provided form below with your request). If the customer chooses not to receive a replacement or exchange for the damaged item, the above guidelines still apply. The customer is responsible for shipping the item back at their own expense (please insure, if lost or damaged further there will be no refund). After the item has been received and inspected, a refund will be issued less the 3% credit card processing fee.
If you wish to return an item that is not a warranty:
(Please complete our provided form below with your request). We will respond to your return request within 3 business days. You will be issued an RMA # and instructions for returning your item. All returns require a Return Merchandise Authorization number. Items received without an RMA number will not be accepted. Customer is responsible for all return shipping charges and it is recommeded that the item be insured for the purchased price (if lost or damaged in return shipping, no refund will be given). The item must be returned in its original packaging and in NEW, resalable condition as when it was shipped to you. All original materials, instructions and packing must be intact.
If buyer cancels order after item has already been shipped, there will be a 3% credit card processing fee, a 5% restocking fee and shipping costs witheld from their refund.
If a customer changes their mind about the order after it has been shipped and refuses delivery, ALL shipping charges plus a 5% restocking fee may be deducted from their refund. This policy applies to all products, including items that are promoted as free shipping.
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use. We can be reached via e-mail at email@example.com