Frequently Asked Questions

Q: Is my credit card information safe and secure when ordering at FamilyTentCamping.com?
A: Yes, we have a completely secure merchant account system that automatically & securely checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information. 


Q: How will my item be shipped?
A: All orders will be shipped via Fed Ex, UPS or USPS, depending on item will determine how your item will be shipped.

Q: Once purchased, when will I expect to receive my product(s)?
A: Please allow 1-2 business days after order has been placed for selected shipping method.

Q: What shipping methods are available?
 A: GROUND: 5-7 business days.
 A: 2 or 3 Day: Please allow 1 business day after placing order for 2 or 3 business day delivery.
 A: Overnight shipments are available, please contact us for ordering procedures

Q: How will I be notified of shipping status?
A: You will be sent a tracking # within 1-2 business after item(s) has shipped via email for shipment delivery status.

Q: Do you accept checks or money orders?
A: Yes, Money orders are accepted as long as they can be drafted within U.S, Checks are welcome made payable to Family Tent Camping. Your product will be shipped after check or money order has cleared our bank account.

Send payment to:
Family Tent Camping
1651 Bunch Hollow Rd #8
New Tazewell, TN 37825

Q: What is your return policy?
A: Click here to view our return policy.

Q: Do you take international orders?
A: Unfortunately not from the websit at this time, just orders placed in the United States. Find Family Tent Camping on E-Bay for International shipping.

Q: How can I place my order if I have problems with your website?
A: If you should have any difficulties placing your order online please give us a call @ 866-917-4083 and we would be happy to take your order over the phone.

Q: How can I contact Customer service?
A: Please Contact Us with your questions, comments or concern and will be handled within 24 business hours.

Q: Do I have to pay sales tax on my purchase?
A: No, unless your purchasing within Tennessee.

Q: What happens if my item is placed on Backorder?
A: Please refer to our return policy Click here to view our return policy

Q: Do you offer a warranty?
A: Yes, We offer a manufacturers warranty, please refer to our Warranty page Click here to view our warranty page.

Q: Is it necessary to seam seal my tent before using the first time?
A: We recommend reviewing the manufacturers maintenance guide provided with your purchase.

Q: What is your policy for exchanging an item?
A: Click here to view our return policy.

Q: What is your privacy policy?
A: Click here to view our privacy policy.